The gap between "it works" and "it scales as a business"
A SaaS product needs more than features. Customers sign up themselves. Billing runs without someone sending a PDF invoice each month. One customer's data never leaks into another's dashboard. Usage limits enforce plan tiers automatically instead of sales chasing overages.
We have built multi-tenant platforms for marketplaces, ERP tools, and vertical SaaS in FMCG and logistics. The tenant model depends on your isolation requirements and query patterns — not every product needs separate databases, but fintech and healthcare often do.
Billing that matches how you sell
Per-seat, flat monthly, usage-metered, or hybrid — Stripe and Razorpay both support complex models but the integration work is non-trivial. We wire webhooks for payment success, failed charges, and plan changes so your app state stays in sync with what the billing provider thinks is true. Dunning emails and grace periods are configured, not afterthoughts.
Operations tooling from the start
Your support team will need to impersonate a tenant, extend a trial, or refund a charge without SSH-ing into production. We build an internal admin layer for those actions with audit logs. Skipping this means founders become human API endpoints at 200 customers.