The Challenge
The client’s existing chat system lacked business context, real-time updates, automation, and modern UX. Vendors and customers communicated blindly, leading to delays, misunderstandings, and high support costs.
Our Solution
We engineered a full context-aware communication platform in phased delivery — starting with a real-time messaging core, adding business-linked context, building AI automation, integrating Zoom, and finally delivering a full-featured mobile app with push notifications.
- Designed multi-tenant, context-first architecture connecting chats to products and orders
- Developed real-time messaging using WebSockets with Laravel Reverb/Node.js
- Built role-based UIs for Customers, Vendors, and Admins
- Implemented AI automation: follow-ups, keyword triggers, bot training, escalation
- Integrated Zoom API for instant video call scheduling within chat
- Added file sharing, chat transcripts, starred chats, transfers, and blocking tools
- Shipped full React Native app for iOS/Android with push notifications
- Delivered production-grade CI/CD, monitoring, and cloud deployment on AWS
Results
The platform transformed fragmented conversations into a unified, intelligent communication hub with real-time responsiveness, automation, and full business context.
40%
Resolution Time Reduction
Enabled via AI Automation
24/7 Customer Availability
Major Increase
Customer Satisfaction
Significantly Improved
Operational Efficiency
Technologies Used
Project Gallery
